policies

Shipping Methods & Fees

Flight 001 ships all orders via UPS. Orders must be received by 12PM EST to be shipped and received on time. Next day shipping is available Monday-Thursday. We currently do not offer Saturday delivery for next day shipping. 

shipping chart

*Shipping to Canada: Please be advised that Flight 001 is not responsible for taxes, duties, brokerage and/or delivery fees applied to international shipments. We kindly request that you contact your customs office to inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery.

Returned parcels due to incorrect /incomplete shipping address by customer will ensue an additional shipping cost of $7.95 to resend to customer.

Return Policy

Items purchased from flight001.com may only be returned within 14 days of receiving your order, with an original receipt or invoice. Flight 001 is unable to accept returns on sale merchandise, opened items, special order items, items returned without a receipt or invoice, and items received more than 14 days after delivery. Returned parcels due to incorrect/ incomplete shipping address by customer will ensue an additional shipping cost of $7.95 to resend to customer. Full-priced merchandise returned must be in new condition, including its original packaging and accessories. Sale items are final sale only. We cannot give price adjustment refunds on FLIGHT 001 purchases. We will be happy to offer an e-Card reimbursement in the amount of the difference if purchase was made up to two days prior to sale. FLIGHT 001 reserves the right to modify its exchange and return policy.

When shipping your return, please mail to our Returns department: Flight 001 Terminal  Att: Returns 1455 South Campus Ave Unit D Ontario, CA 91761

You may also return your item/s to a Flight 001 store location with a copy of your receipt or order invoice, and the credit card used for the original purchase. Please note you will not be refunded immediately at that Flight 001 store location, but through our Flight001.com returns department. 

Privacy Policy

Flight001.com takes your privacy very seriously. To help ensure protection, we use the most up-to-date encryption technology to keep your personal information as secure as possible. This includes your billing, credit card, and account information. This information cannot be read as it travels to our system. We do not sell, trade, or otherwise share your personal information with any other company or agency. You do not have to worry about receiving unsolicited email from other companies or individuals as a result of shopping at Flight001.com. When you place an order, you give us your name, address, phone number, email address, and credit card information. By placing the order you authorize us to store this information on our secured servers. If you would like to receive emails regarding Flight001.com sales or promotions, check the appropriate box during the order and registration process or sign up for our email list at the bottom of our homepage. Every email comes with a link to unsubscribe. If you enter a sweepstakes or contest on our website, please review the affiliated contest rules and policies as we may be obligated to share your contest information with the sweepstakes or contest partner. Our site may contain links to the websites of other companies. We do this when we feel they are offering valuable services that complement our products. Because we cannot be responsible for the privacy practices of other sites, we encourage you to read the privacy policies of any sites you visit. If you have any questions regarding our privacy practices, please contact info@flight001.com or call us at 1-877-FLIGHT1.

Retail Licensing

Description: Flight 001, founded in 1999, offers 15 years of experience as the world's first travel store and one stop shop for the international traveler. With six stores in the Unites States, 17 throughout Asia, one in Australia, and an e-commerce website, Flight 001 boasts a worldwide cult following with a huge potential for further expansion into international markets.

Opportunities: Only international retail licensees are currently available. Experienced master licensees sought in Europe, Asia, Middle East, and South America.

Contact: Interested parties may contact Licensing@flight001.com to complete our questionnaire for consideration.

Contact Information

We want to make preparing for travel as convenient as possible. If you have questions or encounter any challenges while shopping with us, please let us know. We welcome your feedback, and make it a priority to respond to our customers as promptly as we can.

CUSTOMER SERVICE

info@flight001.com 

BUYING DEPARTMENT

f1buying@flight001.com

JOB OPPORTUNITIES

careers@flight001.com

WHOLESALE INQUIRIES

wholesale@flight001.com
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